IBM Discontinues Support for Version 7.3

IBM has ended support for version 7.3, and continuing support now requires a costly service extension. Avoid these additional fees and keep your system up-to-date by upgrading to IBM i 7.4 or 7.5. Our team is ready to assist you with the upgrade process remotely. Ensure your system remains supported and secure with the latest features by scheduling your OS upgrade today. Contact us now to schedule your upgrade and start saving!

IBM Maintenance Services

IBM Hardware and IBM Software Maintenance Services

IBM Technology Lifecycle Services – Hardware and Software Maintenance delivers comprehensive, single-source support to keep your IBM Power Systems, IBM i environments, and associated storage running at peak performance. From preventive maintenance and proactive risk mitigation to rapid response and expert defect support, these services minimize unplanned downtime, reduce operational costs, and free your IT team to focus on strategic initiatives.

Available as warranty upgrades, post-warranty extensions, or new coverage, IBM Hardware Maintenance and IBM Software Maintenance services provide 24x7 global coverage, cognitive tools like IBM Support Insights, and flexible committed service levels tailored to your business needs.

Key Features of IBM Hardware and IBM Software Maintenance Services

Preventive maintenance through IBM Support Insights – a cloud-based portal with asset monitoring, risk alerts, and analytics-driven recommendations
24x7 on-call IBM engineers with rapid response times and Watson Assistant for faster issue resolution
Committed service-level upgrades for contact time, onsite response, and fix time (e.g., 1-hour contact/onsite with 4–72 hour fix options)
Software subscription and support including fixes, upgrades, 24x7 defect support for IBM i and Power Systems OS, and access to IBM Fix Central
Global delivery in over 130 countries with 415 parts centers and 94% first-call fix rate for hardware
Expert Care tiered support options for newer Power and Storage products with proactive care and customizable response times

Service Levels and Coverage Options

Service Type	Key Benefits	Coverage Highlights
IBM Hardware Maintenance	Minimizes downtime, speeds repairs	24x7 on-site support, committed response times
IBM Software Maintenance	Continuous updates, defect support, usage advice	24x7 remote support for Severity 1 issues, fixes & upgrades
IBM Support Insights	Proactive risk mitigation and analytics	Cloud portal with asset & contract monitoring
IBM Expert Care	Tiered, proactive support for Power/Storage	Custom years, response times, and care levels

IBM Hardware and Software Maintenance Services

Integrate seamlessly with IBM PowerVM and IBM i environments, providing proactive monitoring, rapid defect resolution, and continuous availability. Combined with enterprise-grade security, predictive analytics, and global support infrastructure, these services ensure the highest levels of uptime and data protection for your mission-critical IBM Power Systems.

As an IBM Silver Business Partner, Data Tech makes setting up your IBM contracts effortless and worry-free. You can count on us to ensure your equipment is covered exactly as it should be—so you’ll never face surprises when you need support. Every IBM Hardware and Software Maintenance Services contract purchased from Data Tech Computer includes full IBM support and is backed by IBM’s global service commitment.

Get your quote today!

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